Commercial cleaning services provide an important service to both customers and business owners. They make sure that businesses are not only neat and tidy, but also prevent the spread of illnesses between coworkers, customers, or whoever else happens to wander into the building. This week we are exploring commercial cleaning challenges. These challenges are the reason that commercial cleaning crews deserve recognition. Read on to learn how cleaning services keep businesses neat, healthy, and safe.
Poor Communication
Business owners do not always know how to communicate everything that they need. Unfortunately, that often leads to a lack of communication between the business, the cleaning service, and the cleaning personnel. Improper communication leads to frustration for all parties involved.
Typically, businesses do not get cleaned the way that they need to. However, it is not that the cleaning crew is not doing their job. Instead, their efforts are often misdirected. For example, the crew may put in a lot of time cleaning the employee break room. In reality, the company wanted more time spent on client-centric areas.
High Turnover Rates
Working for a cleaning service is very hard work. Commercial cleaning in particular is challenging due to the scope of the cleaning required. Additionally, businesses often need to be cleaned overnight, because that is when there aren’t customers around. Many services struggle with retaining employees long term.
Stigma
Unfortunately, there is a very negative stigma associated with commercial cleaning services, as well as company janitorial staff. Obviously, those stigmas are ridiculous. Everyone who works to keep a business clean are providing a critically essential service. Unfortunately, those stereotypes mean that some customers and employees might treat cleaning personnel poorly.
How We Can Confront These Challenges
Fortunately, there are a few ways to confront commercial cleaning challenges.
Clear and Detailed Contracts
Contracts help resolve many communication issues. They force a business owner to determine exactly what they want in regards to a number of variables. The cleaning schedule, which parts of the business need cleaning, and more are all determined by the contract.
Contracts also protect the cleaning service legally from annoyed business owners. Unless it has been put down in writing on the contract, the cleaning personnel are not required to take care of it.
Care For Your Employees
Cleaning services who actually care about their employees as individuals retain those employees. If the people who are cleaning all night feel as though they are just another tool for the service, there is not much reason for them to stay. Be kind and considerate, and stick up for employees if business owners are unfair towards them.