When people hire a cleaning person or a cleaning company, they are usually looking for someone who can provide their services at a time when they are needed and for a competitive rate. Most people do not think to ask any questions beyond that, so we are here to help you learn what to ask. In this article, we discuss what questions to ask when vetting any potential cleaning company.
How Do You Hire Your Workers?
If you are not hiring the worker directly and instead of hiring a company to send workers, then you want to know that their workers have been vetted properly. Since you are essentially inviting a stranger into your home or place of business, you want to make sure that a proper criminal background check has been done. Furthermore, you will want to know how you will be able to identify the cleaners. Will they have a uniform or a badge indicating that they work for the company?
How Do You Handle Communication?
Most people assume that the workers will know what to do and will not need to be instructed. In most cases, that will be true. However, in some cases, the actual workers might speak a different language other than English thus making it difficult to communicate your personal preferences to the workers. In those situations, you will want to make sure that you will be able to communicate either by having at least one worker speak English or being able to communicate through the company your wishes.
Are You Licensed And Insured?
This is a question that most people do not think of asking a cleaning service. Failure to ask this question, however, can cause you as the homeowner or business owner to be liable if the worker gets hurt on your property. By making sure that the company is licensed and insured and that their workers are covered, you are limiting yourself to potential liability.
How Are Your Employees Trained?
Many people will take it for granted that employees of a cleaning service know how to clean. It is important to know if the workers have been trained properly. You want to make sure that the cleaners are not inexperienced and have been trained to do quality cleaning. The last thing you would want is an inexperienced cleaner breaking something valuable.
How Long Have You Been In Business?
Although there is nothing wrong with hiring a new business, you want to make sure that there is experience behind a business. If you hire someone who just opened shop without any formal training or previous experiences, then you might be throwing your money away.
Who Is Expected To Provide The Supplies?
You will want to make clear the expectations of who is supposed to provide the supplies to the workers. Are you supposed to give them access to your cleaning supplies or will they provide their own? Knowing this before hiring a company will prevent delay and frustration from both parties.
What Are Your Rates?
You will want to know what the rates are. Are they competitive? Is it hourly or by the job? If it is hourly, is there a minimum of hours you must pay? Who is responsible if the time is up and the job is not done properly or finished? Is there overtime? Is tipping allowed?
Can They Provide References?
A reliable cleaning company should be able to provide references for previous or current clients. If a company is unable or unwilling to provide these references, then this should be a cause for concern.
Contact Green Bee Maids
You will find that Green Bee Maids has years of proven experience in both residential and commercial cleaning services. We can provide references and will be more than happy to explain our vetting process. With Green Bee Maids, you will get professional, reliable service at competitive rates. Contact us today for a consultation.